Michael Fitzpatrick Interviewed by Robert Scoble

A business growing like crazy with lots of new products coming online and customers coming in the door.  Three kids under seven.  Sounds like a perfect time to jump on a plane with the whole family and head to France for a month, right?

I’m pretty sure my wife and I talked about the possibility of travelng abroad during our very first conversation back in 1997.  It took us awhile to get there, but we just returned from an incredible month in France (Paris and Le Paradou in Provence) with our three children (all under 7 at the moment).  As I’ve shared this experience with friends and family, I’ve begun noticing some consistent questions about how we managed the kids, and how I was able to continue working (I didn’t take any time off in the end…next trip perhaps) remotely.  So, here you go:  some essential tools and tips we learned during our stay:

Apple iPad

The iPad is a magical device…for kids.  With its 10 hour battery life and lots of storage space, it ended up being the ultimate San Francisco-to-Paris warrior.  We loaded it up with movies, music, and games for the kids, and it made it all the way over with plenty of battery life to spare for another round of Toy Story or various kids games.  The parents enjoyed it too, as once we set-up wireless in the two places we stayed, it became a great email client and web browser for us to geek on during downtime.

Airport Express

I mentioned how the iPad was great for email and web browsing, but if you are traveling abroad, you don’t want to be using AT&T’s incredibly expensive data plans for the iPad, or your laptop, or your phones.  At the last minute, I grabbed the above AirPort Express and threw it in my bag thinking there could be a possibility of the “high-speed wireless” not working at our rentals.  It was a good call given that neither of the two locations had working wireless set-ups.  With this device plugged in, our iPads and computer were quite happy.

Adobe Connect

If you are going to be attempting to meet with your team, customers, and partners during your stay abroad, you aren’t going to want to hop on a plane nor sit on one end of the telephone for a long time.  I used Connect extensively during my travels as a way to make the discussions more social (webcams), as well as more productive (real-time document sharing, etc…).  Yes, I drink my own champagne.

Skype probably saved me several hundred dollars over the course of the month we were away.  Get the “Skype In” capability, so you can hook it up with the next wonderful service:

I’ve been using this as my primary number in my email-signature for awhile now, and it proved amazing while in France.  Folks call my Google Voice number, and I have it set to ring my mobile phone, my Skype account above, and even my office number.  As calls came in, I could answer them on my Skype account to make it basically free, without asking anyone to dial any new numbers, etc…  Very convenient for your callers, and you!

This one kind of just happened.  I had tried out foursquare awhile back, and it didn’t really click.  Early in the trip, however, I realized that having a log of all the fun places we went to (including little cafes, museums, parks, etc…) would be really nice, and this service is great for that.  I wish they had an easy way to export all of the locations we “checked-in” to, but it served us well and we found some good local places through the service.

ConnectSolutions Team

Last, but not least, I have to give credit to the team back at ConnectSolutions.  Their hard work ensured the business continued to be successful and grow while enabling me to get away with such an incredible trip with my family.  The welcome I received upon my return was the most impressive display of corporate pranks I have ever seen or heard of…and I look forward to returning the favor one day.

I’d love to hear from you all about what else could have made our trip even better!?!

Credit: Meg Pickard

In early 2007, I was beginning to get ready to depart the warm blanket of my former employer to dive into freezing start-up waters.  There was still a huge amount of Web 2.0 startup-excitement here in California, and I was a amazed at the number of “companies” trying to be successful on what amounted to a small feature vs. a sustainable business.  I saw an endless stream of them come through Adobe at the time hoping that our conversations would end up in acquisition.  Instead, it ended up being a great education for me and highlighting what became a pretty common blueprint for these web 2.0 companies:

• Identify a feature, and build a service around it
• Call yourself a company, and then raise a bunch of money to drive users and usage
• Hope to be acquired before anyone realized you didn’t have a sustainable business model

I am almost as guilty as the people on the list above, since I tried to develop a business using that same model.  Fortunately, along the way, I had the opportunity to pitch the idea (a CRM-related concept) to the godfather of CRM himself, Tom Siebel.  About one minute into my pitch, my hopes and dreams for this “next-big-thing” in CRM were destroyed when the conversation went something like this:

“Michael, I get it.  It’s a good idea, and there’s a need for it.  However, if I saw that in the market, I’d put a few engineers on it and give it away for free as part of my CRM suite.”

The painful but correct translation:  “It’s a feature, not a business.”  That pretty much ended the discussion on that topic, but since I had his attention for the next couple of minutes, we ended up talking about the various kinds of businesses one could go after when starting something new, and why I really wanted to jump into the startup experience.  I was able to quickly conclude that I wasn’t interested in a feature-business (my internal monologue after that first minute of pitch was clear), nor a business predicated on being acquired, so that left me with one clear idea:  build a sustainable business based on stand-alone profitability.

In a future post, I’ll talk about my experience in trying to identify what that “sustainable business” was going to be, and how I arrived with my co-founder at the idea for ConnectSolutions.

Photo By Gleb Tarro

This blog has been dormant for more than two years now, which is easily explained:  my adventures with ConnectSolutions have been a complete consumer of time.  Fortunately, it has been an incredible experience, and I now find myself extremely proud of what we our team has accomplished to-date, and more than ever, I’m fired-up about the opportunities ahead.

A quick recap of what’s happened at the company.  In the previous two and half years, we have:

• Signed on around 50 enterprise and government organizations
• Provided a WOW! customer experience resulting in 100% renewal rates
• Drove to a profitable business in 13 months
• Delivered nearly half-a-billion web collaboration minutes
• Built the most talented and passionate team I’ve ever worked with

…and we are just getting started!  It’s been an incredible journey over these “short” two+ years, and I’ve learned an incredible amount from our successes and failures.  Time allowing, I’m going to try to share some of those experiences on this blog as payback to the many resources I found on the web which led to my eventual decision to jump into the start-up world.  I hope you enjoy.

Before I review this, let me come clean: Before the days of ConnectSolutions (ok, not that long ago), I had the opportunity to work with an incredible team at Adobe on a variety of hosted services geared towards “knowledge workers.” This team was responsible for Acrobat Connect, but also a series of stealth projects that will truly change the landscape for small and medium size businesses and their knowledge workers. Well, after what I’m sure was many long days over the past several weeks, I had the priviledge of kicking the virtual tires…

Share is a hosted solution that allows individuals to upload, organize, and of course, share documents with others. Sign-up is very simple (and free!), and provides users with instant access to a significant amount of storage. This storage is accessible from anywhere, which is important for anyone who travels, or of course, anyone who tends to work from home, café, etc…

As we’ve come to expect from Adobe, the service is front-ended with a beautiful, engaging user experience. Uploading documents is very simple, with the ability to upload multiple documents at once. With a single-page UI, you can select your documents to upload, identify permissions associated with viewing/reviewing the documents, and then upload. I’d like to see a desktop application to accomplish this through drag-and-drop though…

Once you’ve uploaded a document, the magic begins. You’re provided with a very slick interface to your document repository, which includes thumbnails of the actual documents and basic information about them. Even better, a simple double-click over a document delivers an embedded preview right in your browser. No waiting for an external application to load (this includes no Acrobat Reader for PDF files), just instant satisfaction. Right now, it appears this capability is limited to PDF and image files, but other document types are apparently coming. When it comes to sharing, you have a variety of options including email, URL, and embedding documents in external web sites, blogs, etc… This is extremely useful in providing dynamic access to relevant content, in an engaging way.

While I’m very excited about this initial Beta, I will put my bias down briefly for one critique: A large part of my document sharing workflow includes allowing others (team members, partners, customers, lawyers, etc…) to review these documents, and make edits or changes directly in them. My preference is to retain control over who sees a document, but then allow them to engage and modify a document as they see fit. Ideally, this happens directly in the document, and doesn’t require me going back into the original and duplicating the changes. Given that need, I believe Share has a great opportunity to allow direct commenting and review, and even editing, of the documents that traverse through its service.

In summary, I’m very excited about the potential here with “Share” and the work the Adobe team is putting into this solution area. Congrats to the team for pulling this off so quickly and allowing us to benefit from the work involved!

(WWASD?)!!!

The application is free to the Adobe Acrobat Connect community, and is available for download at:  http://labs.connectsolutions.com

For more information on the app, visit the official ConnectSolutions blog

Hope you enjoy it!

web conferencing acrobat connect AIR Flex Adobe

You can read more about the new company here:  www.connectsolutions.com

I’ll be setting up a blog over there shortly that will focus on web conferencing & Acrobat Connect related topics, so I encourage you to subscribe to it if you are interested in that space.

Ted On Flex

• Anytime Collaboration – Acrobat Connect has supported asynchronous and synchronous collaboration since 2003
• 100% Browser Based – Vyew requires Adobe Flash, just like Acrobat Connect.
• Multiple On-demand Sessions – Acrobat Connect (and formally Breeze, and formally Presedia) has supported on-demand viewing of documents since 2000.
• Screen Capturing – Acrobat Connect supports the ability to take a snapshot of a shared screen, and even then layer whiteboarding tools and comments over that screenshot.
• Custom Session URLs – Acrobat Connect has supported custom URLs since 2005.
• External Publishing – Acrobat Connect has supported both taking presentations and content offline (for use on CDs), publishing to external websites, or simply referencing from external websites since 2003.
• Custom Color Themes – Acrobat Connect has supported customization of theme colors and logos since 2005.

All that said, I think Vyew is doing some interesting things with a relatively bootstrapped team, and I look forward to continuing to watch their progress.  However, I didn’t want to let these inaccuracies go un-addressed.
The original article is here:

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